Super Social Activity

There is still a lot of conversation about the Super Bowl, most of it centering on how big a part social media played.  Social entities were proved how big a promotional tool it could be for advertisers and real-time connection point between fans.  The amount of social activity that place is simply astounding; here are just some of the numbers.

shutterstock_113362825•  Half of all Super Bowl commercials featured a hash tag

• Total social activity during this year’s Super Bowl came it at 52.5 million interactions – that’s three times higher than last year

• The biggest social spike during the game did not happen during blackout – it happened at half time. The spike happened at 8:23, there were over 350,000 social interactions during that minute

• 88% of all social activity during the game came from mobile devices and 56% of social participants were men

• Super Bowl advertisers, on average, see a 20% increase to their sites on Super Bowl Sunday and the traffic remains above normal for a week

What Does This Mean To You?

In yesterday’s post, we looked at the impact social media can have on the awareness of your brand and how you can take advantage of everyday opportunities.  Ignoring social media would be a huge mistake.  You may not
the budget that Coke, Audi or Budweiser has but your business needs to
create awareness and reinforce value just like they.  By actively promoting
your business through social media and leveraging a good social reputation, you can develop more loyal customers. But just having a social presence is not enough, you need to engage and interact with people on social media – hence the social part.  Give them reasons to return to your social sites, incentivize them to share your message, utilize your social presences as customer service tools.  Companies that succeed aren’t just lucky, they prepare to take advantage of opportunities and have a sound media strategy.  For more information on how to make your business more social, please your Orlando Sentinel Media Group representative or:
Al Fiala
Advertising Research Manager

Source: Trendrr; Mahable; Kantar


Social Media’s Impact on Brand Awareness

While the Big Game maybe over, its impact will be felt for a long time to come.  Joe Flacco might have been the MVP, but the big winners of the night were really Audi, the Budweiser Clydesdales and the SuperBowlLights twitter feed (You can probably add Stevie Nicks as well – you know that Landslide is going to be racking up the downloads from kids just discovering it).  Audi’s “Prom” & Budweiser’s “Clydesdale” spots scored big with fans and caused a ton of social media buzz. The blackout gave social media a huge lift and extended the campaigns of many advertisers.  Both Oreo and Tide had great social campaigns up within minutes and the @SuperBowlLights account had over 12,000 followers inside of 10 minutes. Many companies found that social media can be an useful tool in generating attention during the big game, now new research is out that shows how effective social media can in creating awareness in general.
shutterstock_107413223•  44% of use consumers think that social media keeps them in the know about brands & products

• Women are 20% more likely than men to learn about products through social media

• Nearly two-thirds of adults under 35 feel social media keeps them informed about brands and products

• The affect of social media is felt more by those who are in higher income brackets – 46% say social media keeps them in the know about brands

• Social media can also help with B2B messaging.  Businesses owners and senior executive decision makers are much more likely to be influenced by social media

What Does This Mean To You?

Yes, it’s much easier to create a social buzz when it’s backed up by a $4 million commercial and an audience of over 111 million people.  But social media can help nearly every business connect with potential customers and create awareness.  It comes down to taking advantage of opportunities.
The Super Bowl blackout is a great example.  Everyone from electricians and contractors to anyone who sells batteries and light bulbs could have taken advantage of the unique situation.   Start by promoting your social media entities in your existing messaging.  Encourage people to “like” you on Facebook,
follow you on Twitter and join your circle on Google+.  The Big Game only happens once a year, but there are things that happen every day that you can
use to increase your awareness through social media.  For more information on how to create a social buzz, please your Orlando Sentinel Media Group representative or:
Al Fiala
Advertising Research Manager

Source: Ipsos; Huffington Post; The Nielsen Company; Mashable

The Mobile Future

Last week, we published a post on the huge growth of mobile shopping year over year.  Mobile allows you put your message in the palms of prospective consumer’s hands on devices they have with them most of the time. New research has come out that looks into the future growth of mcommerce and the devices consumers will be using.

shutterstock_86160289• In 2013, it’s estimated that over $38 billion in mcommerce will take place. Over 60% is projected to take place on tablets

• By 2016, mcommerce is anticipated to reach over $86 billion.

• Over the next few years, tablets are expected to be the main conduit for mobile shopping.  By 2016, $7 out of every $10 in mobile spending will come from a tablet

• From now to 2016, mobile sales via tablet are predicted to grow by over 150%.  Mcommerce from smart phones are likely to grow by over 80%

What Does This Mean To You?

Mobile is constantly evolving and that means more ways for you to influence prospective customers & more ways for consumers to find your business and buy things from you.  It also means there are more ways for your competition to take business away from you.  It’s important for you not to think of your marketing plans and mobile tactics as set in stone.  Be ready to pivot as new technology becomes available and consumer’s use of mobile technology changes.
Things like mobile payment adoption, more uses for near field communication and increased acceptance of augmented reality can increase convenience for mobile users  and increased engagement with your business.  For more information on how to stay ahead of the mobile curve, please contact your Orlando Sentinel Media Group representative or:
Al Fiala
Advertising Research Manager

Source: eMarketer


Making a Super Huge Impact

The Super Bowl is a more than just a game of football.  It’s an iconic annual event that packages, sports, entertainment and, last but not least, advertising into an experience that draws record numbers of people.  In fact, last year over 111 million people watched the Super Bowl.
While Super Bowl advertising is out of reach for most companies, there are
many activities peripheral to the event you can use to create engagement with your business.

sports laptop broken screen 2012 A2• Nearly 85% of people surveyed plan to watch the game at home – just 16% planned on viewing at a bar or restaurant

• Over half those surveyed said that the key to a great Super Bowl party was the quality of the television

•  More than a quarter of men said the top reason they would watch the game at home was so they had control of instant replay through a DVR

• 36% of people responded that they were going to use other media devices to supplement their game viewing experience

• Of those using other devices, over 40% said they will check sports apps for behind the scenes content and scores

• One third of 18 to 54 year old adults will log into social media during the game

What Does This Mean To You?

The average spot for the Super Bowl is between $3.5 million and $4 million for 30 seconds.  That equates to over $116,000 per second – a little higher than the ad budget for most organizations.
The activities that people take part in with the game give you an opportunity to capitalize on it.

Since so many people plan on either watching the game at home or going to someone’s house to view it, creating a promotion with a Super Bowl party pack is something that would be a valuable prize.

The uses of mobile devices during the game give you a great chance to promote your business or product line.

Social media will be a huge connection point for the entire event, not just the game.  Utilizing twitter for an in-game conversation, having a Facebook post contest or even inviting users to pin pictures of their Super Bowl spread to your Pinterest board are great ways to create social awareness.
While the Super Bowl only happens once a year, there are sports events, to a lesser extent, that you can monetize or benefit from. March Maddness, The Daytona 500, Baseball opening day are just a few coming up in the next couple of months.  For more information on expanding your influence through sports events, please contact your Orlando Sentinel Media Group representative or:
Al Fiala
Advertising Research Manager

Source: Mashable; Century 21, The Nielsen Company

Making Mobile Shopping More Convenient

In yesterday’s post, we looked at research that showed what tablet shoppers thought would make their experience better. Today, we’re going to look at overall mobile shopping and the factors that could make it more convenient for consumers.  Convenience is one of the factors driving the rapid growth in mobile.  The convenience of having the device around at all times, the convenience of nearly instantaneous web access and the convenience of mobile sites.  New research is available that looks at what consumers think would make shopping via mobile more convenient.  This can help your business build a better mcommerce strategy.

shutterstock_99408548• The most important thing to mobile shoppers was the finding the products they want to buy – nearly one in four mobile shoppers answered that way

• One in six mobile shoppers wanted the checkout process to be easier,
16% said that it should be easy to check out

• Just over 10% were looking for easier access to their billing information and 8% wanted improved sharing tools

What Does This Mean To You?

As we’ve seen in prior posts, mobile shopping is sharply on the rise.  As consumers are becoming more mobile-ly enabled, they expect more from your mobile offerings. If your site is not convenient to use and navigate, consumers will look to other competitive sites.
One of the things to measure is your rate of shopping cart abandonment.
This will help you gauge your checkout process.  The ability to share was lower on the list of mobile “wants” but can be important in the future.  Social is rapidly becoming a mobile-first function.  Sharing is one of the chief functions of social shopping.  The more consumers share your products, the more exposure your brand and products receive.
For more information on how to increase the results from your mcommerce tactics, please contact your Orlando Sentinel Media Group representative or:
Al Fiala
Advertising Research Manager

Source: Mobile Commerce Daily; SiteWorx

Creating a Better Tablet Shopping Experience

Earlier this week, we showed information on how smart phone shoppers and tablet shoppers differed in their holiday purchasing activities.  Tablet shoppers were more likely than smart phone shoppers to make purchases.  New research has come out that shows what features make tablet shopping more convenient.

shutterstock_106896515• Ease of finding products was the top reason at 22%

• 13% of users said that being able to get reviews and rating were important

• Another 13% wanted an easy checkout system

• 8% indicated that they required access to billing information through the tablet

• 6% thought that social activities such as sharing projects with friends was something wanted

What Does This Mean To You?

Tablet shoppers are important. Not only are they a great demographic, their numbers are rapidly increasing.   If consumers move away from apps as a tablet function, you will want to incorporate these attributes into your WAP functionality.  It’s always a good idea to watch how your customers are using technology and listen to how you think your offerings could be improved.  Businesses who respond to customer wants usually perform better.  Some things they want may not be financially feasible or technologically possible today, but we never know what the future may bring as the speed of innovation continues increase. For more information on creating more revenue from tablet shoppers, please contact your Orlando Sentinel Media Group representative or:
Al Fiala
Advertising Research Manager

Source: Mobile Commerce Daily; SiteWorx

Mobile Web vs. Apps Over the Holidays

Apps are one of the things that makes mobile devices special.  They can also be fairly expensive for a small business to develop.  Over the holidays, a record number of apps were downloaded but evidence suggests that consumers are not too keen on single store apps for shopping.  A new report looks into app vs. WAP use and what might make a shopper visit a single store app.

shutterstock_95561482• 66% of smart phone users preferred to use a retail store’s mobile site vs. downloading their app

• When asked what would encourage them to download an app, nearly 20% said a  special offer

• 11% said that the app would need to be faster than the store’s mobile site

• One in 10 said that their needed to be loyalty benefits to using the app

• Five percent said that the checkout process must be streamlined

• Over half of smart phone shoppers surveyed said that there were no benefits that would encourage them to download a single retailer app

What Does This Mean To You?

For a single store, their mobile site is much more valuable to shoppers than their custom app.
Developing an app can be cost and resource intensive, if your business is still interested in an app – remember what consumers want. They want discounts and speed.  They also want conveniences such as stored information to make checking out easier.  The other option is to investigate aggregator shopping apps or advertising positions on other apps.  This gives you the benefit of added traffic without the expense of developing an app.  One of the things you need to do is promote the fact you are involved in these apps.  For more information on forging winning mobile strategies, please contact your Orlando Sentinel Media Group representative or:
Al Fiala
Advertising Research Manager

Source: Mobile Commerce Daily; SiteWorx