Social media continues to evolve as a marketing and sales tool. Originally, it was seen as a way to create awareness and organizational branding. Then it moved into an instrument that helps companies connect with consumers. The next step was brand evangelism – where brand fans become an extension of the company’s marketing department. Social media is beginning to become a revenue stream with social retailing. Now, new research is showing that social media is affecting sales by influencing impulse sales.
• 36% of consumers who follow a
retailer on social media said that
updates from that retailer had led
them to try a new product
• One in six consumers made a purchase from a particular brand because their friends or family follow that brand on social media. This includes nearly one in four shoppers under 35
• More than one in five shoppers have been motivated to make an unplanned purchase because of social media
• 15% said that social media postings caused them to spend more than they planned at a retailer
What Does This Mean To You?
Social media offers your company a wide variety of tools and options. From
the ability to target shoppers, create loyal customers and increase your awareness. Social media is now developing as a way to direct sales of a particular item and increase per trip sales. We are now starting the busiest
time of the year for retailers and social media can help you have the best
holiday sales season possible.
Here are just a few ways you can utilize social media during the holidays:
• Create an “insiders” twitter feed and fan pages on social entities with
• Offer free or discounted shipping tied to a loyalty program to those who “like” or follow you on social media – Last year, Free shipping was mentioned as the top reason consumers chose on retailer over another for holiday shopping
• Reward consumers who give positive social media feedback about your business. These offers can range from discounts to gifts with purchase or early/late convenience shopping programs
The fact is that consumers are using social media and the more you promote your social offerings, the more you optimize your social marketing and the more integrate them into your total marketing campaign – the better off your business will be. In tomorrow’s post, we’ll look into other digital tools that are influencing where people are shopping. For more information on how to grow your business and have a great holiday season through social media, please contact your Orlando Sentinel Media Group representative or:
Advertising Research Manager
Source: The Ryan Partnership; Ipsos